Refund policy

Welcome to Aurellia London.

These Terms of Service govern your use of our website, online store, products and services available at aurellia-london.co. Throughout the site, the terms “we”, “us” and “our” refer to Aurellia London.

Aurellia London operates this website and online store, including all related information, content, features, tools, products and services, in order to provide you with a curated luxury shopping experience.

Our online store is powered by Shopify, which enables us to provide our products and services to you.

By visiting our website, browsing our store, creating an account, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, together with any policies referenced on our website, including our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms of Service, you should not access or use our website or services.

SECTION 1 — ELIGIBILITY, ACCESS AND ACCOUNT

By using our website, you confirm that you are at least the age of majority in your country, state, or province of residence.

You may be required to provide certain information when using our website or placing an order, including your name, email address, billing address, shipping address, telephone number, and payment information.

You agree that all information provided by you is accurate, current, complete, and not misleading.

You are responsible for maintaining the confidentiality of your account details and password. You are also responsible for all activities that occur under your account.

You must not transfer, sell, assign, or license your account to any other person.

SECTION 2 — OUR PRODUCTS

We make every effort to display our products as accurately as possible, including descriptions, images, colours, materials, sizing, features, and availability.

However, we cannot guarantee that your device screen will accurately display colours, textures, finishes, or product details. Product appearance may vary depending on your device, screen settings, lighting, and image rendering.

All product descriptions, prices, images, availability, and offers are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

We may limit the quantity of products available for purchase by any customer, order, region, or jurisdiction at our sole discretion.

SECTION 3 — ORDERS

When you place an order through our website, you are making an offer to purchase the selected product or products.

Your order is not accepted until we confirm acceptance of the order. We reserve the right to accept, refuse, cancel, or limit any order at our sole discretion.

We may refuse or cancel an order for reasons including, but not limited to:

  • suspected fraud or unauthorised activity;
  • incorrect billing or shipping information;
  • product unavailability;
  • pricing, typographical, or stock errors;
  • payment issues;
  • shipping restrictions;
  • breach of these Terms of Service.

If we make a change to or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or telephone number provided at the time of purchase.

Please review your order carefully before submitting it. Once an order has been accepted or processed, we may be unable to amend or cancel it.

Your purchases are subject to our Return and Refund Policy.

You confirm that any products purchased from our website are for your own personal or household use and not for commercial resale, unauthorised distribution, or export.

SECTION 4 — PRICES, PAYMENT AND BILLING

All prices listed on our website are shown in the currency displayed at checkout.

Prices, discounts, promotions, and product availability may change at any time without notice.

The price charged for a product will be the price shown at the time your order is placed, as confirmed in your order confirmation email.

Unless otherwise stated, prices may not include shipping costs, taxes, customs duties, import fees, or other charges that may apply depending on your location.

You agree to provide accurate, current, and complete billing and payment information for all purchases made through our website.

You represent and warrant that:

  1. the payment information you provide is true, accurate, and complete;
  2. you are authorised to use the payment method provided;
  3. charges incurred by you will be honoured by your payment provider;
  4. you will pay all charges incurred at the prices stated at checkout, including shipping costs and applicable taxes.

We reserve the right to correct pricing errors and cancel orders affected by such errors, even after an order has been submitted.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery times provided on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information, local postal issues, public holidays, adverse weather, strikes, force majeure events, or circumstances outside our reasonable control.

Once an order has been dispatched, you may receive tracking information where available.

You are responsible for ensuring that your shipping address is accurate and complete. We are not responsible for orders delivered to an incorrect address provided by the customer.

International orders may be subject to customs duties, import taxes, fees, or local charges. These charges are the responsibility of the customer unless otherwise stated at checkout.

SECTION 6 — RETURNS, REFUNDS AND CANCELLATION RIGHTS

Returns and refunds are handled in accordance with our Return and Refund Policy.

For eligible online purchases shipped to customers in the United Kingdom or European Union, you may have the right to cancel your order within 14 days after receiving it, without giving a reason, subject to applicable consumer laws. UK government guidance states that online customers must be told they can cancel up to 14 days after delivery.

Items must be returned in accordance with our return conditions, including being unworn, unused, with tags attached, and in their original packaging, unless the item is faulty or your statutory rights apply.

This section does not affect your statutory rights.

SECTION 7 — INTELLECTUAL PROPERTY

All content on our website, including but not limited to text, logos, trademarks, product names, images, graphics, icons, videos, audio, page layouts, designs, product descriptions, and branding, is owned by or licensed to Aurellia London and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You must not copy, reproduce, modify, publish, distribute, sell, exploit, display, download, transmit, or create derivative works from any part of our website or content without our prior written permission.

The names, logos, designs, product names, and slogans of Aurellia London are trademarks or brand assets of Aurellia London or its licensors. You must not use them without our prior written consent.

All third-party trademarks, logos, and brand names displayed on our website belong to their respective owners.

SECTION 8 — OPTIONAL TOOLS

We may provide access to third-party tools, applications, plugins, or features that we do not own, control, or monitor.

You acknowledge and agree that such tools are provided “as is” and “as available”, without warranties, representations, or conditions of any kind.

Your use of optional third-party tools is entirely at your own risk and discretion. You should review and approve the terms and privacy policies of any third-party provider before using such tools.

We may introduce new features, tools, or resources in the future. Any such additions shall also be subject to these Terms of Service.

SECTION 9 — THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, tools, or resources.

We are not responsible for examining, evaluating, or guaranteeing the content, accuracy, policies, products, or services of any third-party website.

If you access third-party websites through links on our website, you do so at your own risk.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.

SECTION 10 — SHOPIFY

Aurellia London is powered by Shopify, which enables us to operate our online store and provide services to you.

However, any sales and purchases made through our store are made directly with Aurellia London.

By using our website, you acknowledge and agree that Shopify is not responsible for any aspect of any sale between you and Aurellia London, including any injury, damage, loss, claim, or liability arising from products or services purchased from us.

You release Shopify and its affiliates from claims, damages, and liabilities arising from or related to your purchases and transactions with Aurellia London.

SECTION 11 — PRIVACY

Your submission of personal information through our website is governed by our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process personal information about your access to and use of the website in order to provide and improve the services.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

SECTION 12 — CUSTOMER FEEDBACK, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, suggestions, ideas, comments, images, proposals, or other content to us, whether online, by email, through social media, or otherwise, you grant Aurellia London a worldwide, royalty-free, perpetual, transferable, sublicensable licence to use, reproduce, edit, publish, translate, distribute, display, and promote such content in any medium.

You agree that your submissions will not:

  • violate the rights of any third party;
  • contain unlawful, abusive, defamatory, obscene, misleading, or offensive material;
  • contain malware, viruses, or harmful code;
  • impersonate another person;
  • mislead us or any third party as to the origin of the content.

We are not required to keep submissions confidential, pay compensation for submissions, or respond to submissions.

We may monitor, edit, or remove content that we consider unlawful, offensive, misleading, harmful, or in breach of these Terms.

SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, offers, shipping charges, delivery times, availability, or other details.

We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders where information is inaccurate, at any time and without prior notice, including after you have submitted an order.

SECTION 14 — PROHIBITED USES

You agree not to use our website or services:

  1. for any unlawful, fraudulent, or malicious purpose;
  2. to violate any laws, regulations, or rights of others;
  3. to infringe upon our intellectual property rights or the rights of others;
  4. to harass, abuse, insult, harm, defame, threaten, or discriminate against any person;
  5. to submit false, misleading, or inaccurate information;
  6. to upload or transmit viruses, malware, or harmful code;
  7. to collect, track, or misuse the personal information of others;
  8. to spam, phish, pharm, pretext, crawl, scrape, or data-mine our website;
  9. to interfere with or bypass the security features of our website;
  10. to reproduce, duplicate, copy, sell, resell, or exploit any part of our services without written permission;
  11. to impersonate any person or entity;
  12. to engage in conduct that restricts or interferes with any other customer’s use of the website.

We reserve the right to suspend, restrict, or terminate your access to our website if we determine that you have violated these Terms.

SECTION 15 — AUTOMATED ACCESS, BOTS AND AGENTS

You must not use bots, scrapers, crawlers, automated tools, AI agents, or other automated systems to access, monitor, extract, copy, purchase from, or interact with our website without our prior written permission.

Any authorised automated access must clearly identify itself and comply with all technical restrictions, security measures, robots.txt files, rate limits, and instructions provided by us.

We may block, limit, restrict, or terminate automated access at any time.

SECTION 16 — TERMINATION

We may terminate or suspend your access to our website or services at any time, without notice, if we believe you have breached these Terms of Service or engaged in conduct that may harm Aurellia London, our customers, Shopify, or any third party.

You remain liable for all amounts due up to and including the date of termination.

Any provisions that by their nature should survive termination shall continue to apply, including intellectual property, limitation of liability, indemnification, privacy, governing law, and dispute provisions.

SECTION 17 — DISCLAIMER OF WARRANTIES

Our website, services, and products are provided “as is” and “as available”, except as expressly stated by Aurellia London or required by applicable law.

We do not guarantee that:

  • our website will be uninterrupted, timely, secure, or error-free;
  • product descriptions, images, or content will always be accurate or complete;
  • any defects will be corrected;
  • the website will be free from viruses or harmful components.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer law.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, Aurellia London and our directors, employees, partners, affiliates, agents, contractors, service providers, and licensors shall not be liable for any indirect, incidental, special, punitive, or consequential damages, including loss of profits, revenue, savings, data, goodwill, or business opportunity, arising from your use of our website, services, or products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or your statutory consumer rights.

SECTION 19 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Aurellia London, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, demand, loss, liability, damage, or expense, including reasonable legal fees, arising from:

  1. your breach of these Terms of Service;
  2. your violation of any law or third-party rights;
  3. your misuse of our website or services;
  4. your submissions, feedback, or content.

SECTION 20 — SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

The unenforceable portion shall be deemed severed from these Terms, and the validity and enforceability of the remaining provisions shall not be affected.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Aurellia London regarding your use of our website and services.

They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.

SECTION 22 — ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without notice or consent, where permitted by law.

SECTION 23 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the jurisdiction of the courts of England and Wales, unless applicable consumer laws provide otherwise.

SECTION 24 — CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website.

It is your responsibility to check this page periodically for changes.

Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Aurellia London
Website: aurellia-london.co
Email: [email protected]
Business Registration Number: 16217810
Registered Company Name: MICHAEL WAINWRIGHT PLUMBING LTD
Registered Address: 68 Howden Clough Road, Morley, Leeds, England, LS27 0LU